Government Agency Requests

Law Enforcement and Other Government Agency Requests

Information for Law Enforcement and Other Government Agencies

These guidelines are for law enforcement and other government agencies seeking records from Canada Mobile Payments, Inc. (“Canada Mobile Payments”).

Requests For User Information

In accordance with our Privacy Policy and Seller Agreement, non-public information about Canada Mobile Payments users is not released except as lawfully required by appropriate legal process such as a subpoena, search warrant, court order, or other valid legal process. Upon receipt of appropriate legal process, we will search for and disclose data and information that is specified and which we are reasonably able to locate and retrieve. We are unable to process overly broad or vague requests. Please include as much specific information as possible that would identify the relevant Canada Mobile Payments accounts and transactions.

Contact Information For Law Enforcement

Law enforcement and other government agencies may submit requests by using an online form. Please note that acceptance of legal process by any of these means is for convenience and does not waive any objections, including, but not limited to, lack of jurisdiction or proper service.

Compliance Department
Canada Mobile Payments
1200 Bay St., Suite 202
Toronto, Ontario, Canada M5R2A5
Tel: 855-736-4849


Important note: Canada Mobile Payments will not respond to correspondence sent by non-law enforcement/ government agencies to the addresses above.


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